Eli Noam: A bad call for offshoring
>By Eli Noam
>Published: May 18 2004 21:06 | Last updated: May 18 2004 21:06
> >A crucial
factor in the recent rise of offshore outsourcing has been the rapidly
falling cost of international telecommunications transmission. Prices
of international circuits are today less than one per cent of what they
were just six years ago. Many white-collar jobs involving transactions
in information have become potential candidates for migration to
cheaper locations. Distance is said to be dead. I am not so sure. Just
as energy prices affect the industrial sector, there is a direct
relationship between international telecoms prices and the information
economy. A century and a half ago, factories were located near rivers,
ports or natural resources, and company management was right there too,
for control and supervision. With the advent of telegraph and
telephone, it became possible to separate management from production
activities geographically. Corporate white-collar jobs moved to city
centres, near banks, shops and newspapers. The central business
district was born. Today, we are at a similar stage of economic
re-organisation, and again telecoms are a major driver. Now, production
and many middle management activities can be moved still further from
upper management. Business processes generate a huge amount of data.
The cheaper the transmission of transaction-related data, the more
effective a decentralised production and control become. How do
developments in telecoms enter into this? In the past few years,
international telecoms have gone through much stronger ups and downs
than even domestic communications. These disruptions now affect the
global economy as a whole. In the good old days, just a dozen
years ago, international telecoms were dominated by a global cartel of
national monopolists. This system went back to the 1850s and was the
creation of European international telegraph organisations. One of its
functions was to prevent price competition on international routes. For
a century and a half, the twin bottlenecks of limited technology and
cartel organisation kept prices high. Before the Second World War, a
scratchy 3-minute radio-telephone call from New York to London cost
$900 in today’s money. After the 1960s the technology constraint
vanished as satellites and trans-oceanic cables increased the number of
circuits tremendously. But these links were still all run by
international consortia of the major national telecoms monopolists,
which enabled them to control supply. Prices were kept hugely over
cost, and international telecoms was the cash cow used to subsidise
domestic communications, as well as to provide many developing
countries with hard currency. About ten years ago, rival
operators began to emerge, first in satellite communications with
PanAmSat, then in transatlantic communications with Atlantic Crossing
and its progeny. These companies operated outside the traditional club
and challenged its high prices. Meanwhile, the traditional state
monopolists were privatised and energised, and began to take each other
on as well. As the collaborative system broke down, capacity soared and
prices dropped like a rock. Soon, profits vanished, new entrants
collapsed in droves, incumbents, their managements discredited, were
awash with debt and unused circuits, and investment came to a
standstill. Much of this is based on the fundamental economics of
the industry. Fiber created enormous economies of scale, which
encouraged investments way ahead of demand. And competition created
incentives to invest ahead of rivals to gain these economies of scale. Many
competitors followed these incentives. They then discovered - after the
long period required for the near billion-dollar construction projects
of laying cables for thousands of miles - that they had collectively
created an enormous overcapacity. Unused or “dark” fiber accounts today
for almost 90 per cent of the overall capacity, whereas in 1996 it was
only 35 per cent. And that despite the huge increase in actual demand.
In the past six years, utilised or “lit” US-to-UK capacity has grown
one hundredfold from 23 to 2338 gigabits per second. This
overinvestment led to price declines of 50 to 70 per cent a year.
Low-cost communications to low-wage countries encouraged the offshoring
of many economic activities. Where are things heading now? The
conventional wisdom is that capacity overhang is so large, especially
given our ability to squeeze ever more transmission out of existing
submarine cables, that we have all that we need. Prices, it is assumed,
will keep dropping as the bankrupt carriers re-emerge with their debt
wiped clean. Yet important changes are taking place that may well
drag the system in the opposite direction, towards a shortage of
capacity. If this seems inconceivable, consider the following.
Worldwide, the connectivity to broadband internet has been growing by
leaps and bounds. In South Korea, over 40 per cent of households have
it. In the US, Canada, Japan and some European countries that figure is
around 20 per cent. Growth rates in many countries are well above 50
per cent. The whole point of such connectivity is to move more
bits around more conveniently, to enable users to listen to music, play
interactive games and watch video. Broadband internet is a voracious
user of capacity. The video it enables uses millions more bits per user
than text. Furthermore, real-time applications such as video, games and
telephony require an extra cushion of capacity in order not to become
jerky during peak load periods. All this is part of a historic
transition of human communications, from the skinny bandwidth of a
phone line carrying a few kilobits per second to one of individualised
broadband connectivity in the range of dozens of megabits and soon
gigabits. Three related transitions are taking place. First,
narrowband internet users are moving to broadband. In America, 27 per
cent have made the switch. In South Korea, more than half of users
have. It is reasonable to assume that half of all internet users will
be on broadband within five years. Second, the use of broadband
internet for entertainment is increasing as suppliers serve the larger
user pool with more options, from video greetings cards to multimedia
shopping to Hollywood movies to sex sites. And the third transition is
to significant amounts of “peer-to-peer” file-sharing traffic, much of
it no doubt exchanging pirated Hollywood movies, but some of it
resulting from new types of community creativity. A typical
narrowband internet user generates about 36 megabytes of bit traffic
per month. A broadband user who regularly downloads movies and music,
plays interactive games, shares files with peers and uses internet
telephony will generate 230 times as much traffic, over 8,000 MB. Let
us assume that these traffic flows will increase proportionately for
international traffic. Since 85 per cent of all international traffic
is for internet and data, the rapid growth of broadband internet will
raise capacity requirements enormously. If a switch by a narrowband
user to broadband adds to his capacity consumption by a factor of 230,
and if half of internet users do so within five years, then by the end
of the decade international communications traffic will then be one
hundred times higher than it is today. In 2003, internet traffic
doubled over international backbone routes. This is merely a preview,
since broadband’s real impact is just beginning to show. And on top of
that, the added requirements of business communications due to
offshoring and the worldwide growth of mobile communications will
increase the traffic load. Even if one scales down these
assumptions, for example by reducing the share of international
internet traffic among overall internet activities, the results are
still enough to swallow up the present excess capacity of 90 per cent. At
the same time, no new capacity is being created outside the Indian
Ocean region. It takes 3-4 years to plan and construct a new cable. In
the go-go years, it was possible to do this in closer to two years, but
those days are gone. Today, investors and banks wouldn’t touch
trans-oceanic ventures with a ten-foot pole. Any telecoms company
contemplating major infrastructure investments outside of the
oversupplied wireless sector would be punished by Wall Street and the
City. And existing cable owners will resist through the regulatory
process any new capacity that would lower prices. Thus, a
capacity shortage may well be looming ahead. Providers will deal with
it in several ways, many of them with negative consequences. First,
they will increase prices. Second, they will redesign their systems to
keep traffic local rather than utilising international routes. This
will make the broadband Web less worldwide than before. Third, they
will put a lid on the use of video materials. This will create
gatekeeping power and reduce the openness of the medium. Fourth, they
will try to tweak the existing cables with more advanced electronics
and photonics. The most logical response would be to build new
submarine cables. Will new investments take care of the problem? Yes,
but with a twist. No sensible bank, junk-bond investor or board of
directors will commit funds to yet another boom-bust cycle of
over-investment and price-crash. Therefore, the most likely scenario is
a recreation, in some form, of the traditional consortium system.
Jointly, the leading telecoms providers will keep supply matched to
demand trends, and keep prices at a modestly profitable level, just low
enough to deter new entrants. Competitors may enter in theory, but
first they must gain billion-dollar financing and run regulatory
gauntlets. Thus we may witness again the emergence of a kind of Opec of
international telecommunications. Less competitive? Yes. But also less
volatile and risky. And slower-moving, as multi-partner ventures
between complex companies with multiple goals and strategies always are. This
will mean a step backwards from the golden but brief period of
free-wheeling international competition. And it also means that
companies whose offshore outsourcing activities are predicated on
continuously declining costs of communications may find themselves
disappointed. Distance might be ill, but it is not quite dead yet. The writer is professor of finance and economics atColumbia University and director of its Columbia Institute for Tele-Information |