CRISIS COMMUNICATION:

Lessons from 9/11, Madrid, London, and Hurricane Katrina

Thursday, September 8, 2005

1:30-4:30 PM

Uris Hall Room 142

 

 

Organizers:

A. Michael Noll (CITI & Annenberg School at USC)

Robert Atkinson (moderator – CITI)

 

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The event will also introduce the book Crisis Communications: Lessons from September 11, published by Rowman & Littlefield and edited by A. Michael Noll.

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Description:

This event will discuss the role of communication in times of crisis.

 

• Were there lessons on electronic communication learned from 9/11 that were helpful in dealing with the subsequent attacks? What are the new lessons?

• How did people communicate in the first hours? Where did people seek out information? How did new forms of information, such as the Internet and cell phones, function in comparison to traditional media? How were public perceptions shaped in the first hours?

• How did people, businesses, the media, and emergency services use the Internet, online news sites, and mobile phones? Were there bottlenecks and problems?

• How are public and business communications more resilient today than they were before 2001?

• Are the electronic communications issues that faced authorities in the immediate aftermath of each terror attack similar to the ones New Orleans now faces?

 

 

Presenters:

Prof. John Carey (Fordham University)

Hon. William M. Flynn (Chairman, NYPSC & co-chair NY Telecom Reliability Advisory

Council - NYTRAC)

Prof. Jonathan Liebenau (London School of Economics)

Prof. Mitchell L. Moss (New York University)

Prof. A. Michael Noll (Annenberg School at USC & CITI)

 

 

Schedule:

Afternoon of Thursday, September 8, 20051:30-4:30 PM

Uris Hall (Business School building) Room 142

 

This event has been organized to create adequate time for audience questions, comments, and discussion. Please join us and participate.

 

This event is FREE! But please RSVP to bb2125@columbia.edu